FAQs

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When will I receive my order?

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping time is dependent on location, an estimate can be found below:

- UK: 2 to 4 business days

- International: 10 to 20 business days

Please note that if your shipment is outside of the UK, transit times may vary due to customs delays. Shipping charges for your order will be calculated and displayed at checkout. 

I placed the wrong order, can I change it?

If you have accidently placed the wrong order, please reach out to us at conceptpunjab@hotmail.com as soon as possible. Unfortunately, if the order has been processed and shipped we are unable to modify or cancel it.

How much is shipping?

Shipping charges for your order will be calculated and displayed at checkout. When choosing a shipping option at checkout, please keep in mind that we provided estimated delivery time, but it may take longer than stated.

I put the wrong address, what should I do?

Please contact us as soon as possible if you have accidently entered an incorrect address. Unfortunately if the item has already been shipped, you may have to place an entirely new order.

Can I return an item and get a refund?

Please visit our T&Cs page for information regarding our return policy.

Does Concept Punjab cover custom fees?

Concept Punjab is not responsible for any customs and duties that may incurred on international shipments as these are the responsibility of the purchaser.

I never received my confirmation email, what should I do?

Check your junk emails. If it's not there, please reach out to conceptpunjab@hotmail.com.

Do you ship worldwide?

Yes, we do. Please note that additional shipping and custom charges may incur for orders outside of the UK.

I received the wrong order, now what?

If you received the wrong order please put the order back in it's original packaging and contact conceptpunjab@hotmail.com immediately. Please ensure that all original tags are still attached to the items.

Have a question we didn't answer?

Please reach out to us at the following email address: conceptpunjab@hotmail.com.