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When will I receive my order?

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. Shipping time is dependent on location, an estimate can be found below:

- UK: 2 to 4 business days

- International: 10 to 20 business days

Please note that if your shipment is outside of the UK, transit times may vary due to customs delays. Shipping charges for your order will be calculated and displayed at checkout. 

I placed the wrong order, can I change it?

In case of an incorrect order, contact us immediately at Once processed and shipped, orders cannot be altered or canceled.

How much is shipping?

Shipping charges for your order will be calculated and displayed at checkout. When selecting a shipping option at checkout, remember that we offer estimated delivery times, which may exceed the stated duration.

I used the wrong address, what should I do?

Please contact us as soon as possible if you have accidentally entered an incorrect address. Unfortunately if the item has already been shipped, you may have to place an entirely new order.

Can I return an item and get a refund?

Please visit our T&Cs page for information regarding our return policy.

Does Concept Punjab cover custom fees?

Concept Punjab is not responsible for any customs and duties that may incurred on international shipments as these are the responsibility of the purchaser.

I never received my confirmation email, what should I do?

Check your junk emails. If it's not there, please reach out to

Do you ship worldwide?

Yes, we do. Please note that additional shipping and custom charges may incur for orders outside of the UK.

I received the wrong order, now what?

In case of receiving an incorrect order, kindly repackage the order in its original packaging and promptly contact Ensure that all original tags remain attached to the items.

Have a question we didn't answer?

Please reach out to us at the following email address: